Refund Policy

At Solvera, we value your satisfaction and aim to provide a smooth shopping experience. Please read our refund policy carefully before making a purchase.

Refunds & Replacements

We understand that sometimes issues may occur with an order. In such cases, you may be eligible for a refund or replacement.

Refunds or replacements are considered under the following general conditions:

• You must submit your request within a few days of receiving the product.

• The item must be unused and in its original condition.

• Each request is reviewed on a case-by-case basis.

We do not guarantee refunds in all situations, but we will always do our best to assess each case fairly.

Non-Refundable Situations

Please note that we reserve the right to decline a refund request in the following situations (including but not limited to):

• If the request is made too late after delivery.

• If the product has been used, damaged, or altered by the customer.

• If the issue is related to shipping delays or customs processes.

• If the wrong shipping address was provided.

Important Notice

By placing an order on our store, you acknowledge and agree to this refund policy. We appreciate your understanding.